FAQs

How to reset password?

Go to the login page, click 'Forgot Password,' and follow the instructions.

What if account compromised?

Contact us immediately via live chat or report a bug to secure your account.

How to recover lost email access?

Submit a request through our support center with your identity verification documents.

Can I change my email?

Yes, update your email in account settings or contact support for help.

Lost 2-step verification?

Use backup codes or reach out to support to regain access securely.

Get in Touch

We're here to help with your Coinbase issues.

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A friendly customer support agent assisting a user on a laptop.

How We Help

Get quick answers and support for your Coinbase account issues.

Account Help

Assistance with compromised accounts, password resets, and email changes.

A friendly support agent assisting a customer over live chat on a laptop.
A friendly support agent assisting a customer over live chat on a laptop.
Verification

Guidance on identity checks and recovering access to two-step verification.

Close-up of a smartphone displaying a two-step verification code screen.
Close-up of a smartphone displaying a two-step verification code screen.

Account Issues

Having trouble with your account? Whether it’s lost access or verification problems, we’re here to guide you through recovery.

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A friendly support agent assisting a user with account recovery on a laptop.
A friendly support agent assisting a user with account recovery on a laptop.
Close-up of a user entering two-step verification code on a smartphone.
Close-up of a user entering two-step verification code on a smartphone.

Report Bug

Found something not working right? Let us know the details so we can fix bugs and improve your Coinbase experience.

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Help

Contact us anytime for quick support

Email

neoreply@coinbase-help.support

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